![]() I know, it sounds like a joke but it is the only solution I have found after a week of playing with it and getting practically invisible support from WD here in SE Asia. It is a drawn out process of creating Rescue Media and then letting Win 10 finally give up and ask you if you have bootable media and then it will take that media and clone your system. The new version 33 from WD does work but it is a bear, look for my other comments on here about how it works. I uninstalled and reloaded it 3 times with the same results any ideas? I have attempted to use the software to clone my drive and each time I open the program it locks my pc. I love the speed of the USB 3.0 on the Seagate so I let the My Cloud just tinker along at its snail pace. I do have a Seagate 8TB backup in addition to My Cloud. I qualify for 400GB of cloud but do not use any. But then, Acronis as well as WD and Seagate, like MS, are all selling cloud space. I truly hope that WD will negotiate with Acronis to support an installation with a My Cloud in it. Seagate is trying to sell so much recovery business that they are not really supporting people doing things for themselves, their latest version of True Image, Discwizard, does not support cloning of Win 10 to SSDs. Once that step is done and True Image is satisfied and operable, then dismount the WD and put in any drive you want and clone from the internal to the drive that where you want the image. I have an HGST USB 3.0 connector that shows the WD ID in Device Manager. I have a proposition that I might offer you to try is to use a USB connected couple of drives, 1 being a WD using a good USB connector that allows the identity of the WD drive to be put onto the Device Manager as a valid WD drive from the list of verified drives. It’s the only HDD in my PC.Trancer is a great source of good info so I would agree with him for most of it. Thank goodness Old Blue (WD Blue 640 Gb HDD) is still hanging in there. Tried again, installation failed, same M.O. I double-checked and terminated all services and processes related to antivirus and firewall. I disabled all antivirus and firewall software. Same result, even had the desktop shortcut created and new startup item acknowledged… I closed everything, rebooted, tried again. Began True Image installation, got a little over half way across the progress meter and “Installation has failed,” “Fatal error during installation.” No explanation. Downloaded a fresh setup file for True Image (build 33). Uninstalled all WD software except for Smartware. Have had new WD HDDs sitting here for months, waiting for me to replace a power supply in order to have customizable cable connections. Unfortunately I had assumed the WD product would enable me to clone a HDD like Acronis did. ![]() I uninstalled Acronis True Image, installed WD disk tools. Warned that these new tools wouldn’t work with Acronis. The new version of MyBook came with WD disk tools, which I began to install. I also had a WD My Cloud, which failed a couple of days after warranty was up.
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